Last Updated: 04.04.2025

Welcome to theplushly.com! By accessing or using our website, you agree to the following terms and conditions (the "Terms"). Please read them carefully. If you do not agree to these Terms, you may not use our services and visit our website.

1. General Information

• theplushly.com is operated by THE PLUSHLY e.U., registered in Austria under company number FN 560974, with a registered office at Neulinggasse 15/13, 1030 Wien.
• VAT number: ATU77155748.
• For any inquiries, contact us at hello@theplushly.com.

2. Scope

These Terms apply to all orders placed through our website, as well as any other agreements entered into between you and theplushly.com.

3. Eligibility

To make a purchase, you must be at least 18 years old and legally capable of entering into binding contracts. If you are not yet 18 years old, you can have an adult make the order for you.

The PLUSHLY webshop is for private use only and products purchased cannot be resold for business purposes. If you wish to resell the products, please use a corresponding website form or send an email to hello@theplushly.com

4. Products and Pricing

• All prices are displayed in EURO and include applicable taxes (e.g., VAT).
• We strive for accuracy but reserve the right to correct errors in product descriptions or pricing.
• Availability of products is subject to change without notice.

5. Orders and Payment

• By placing an order, you agree to purchase the selected products under these Terms.
• Payment can be made through the payment methods displayed at checkout.
• A contract is concluded once you receive an order confirmation from us.

6. Shipping and Delivery

• Delivery times are estimates and may vary based on location and availability.
• Shipping costs will be displayed during checkout.
• Risk of loss passes to you upon delivery.

7. Returns and Refunds

• In accordance with Austrian consumer law, you have the right to withdraw from your purchase within 14 days without giving any reason.
• To exercise your right of withdrawal, contact us at hello@theplushly.com.
• Refunds will be processed within 14 business days after we receive the returned items in their original condition, with original product tags attached.
• Please refer to the Returns and Refunds policy page to learn more.

8. Limitation of Liability

We are not liable for indirect, incidental, or consequential damages arising from your use of our website or services, except as required by law.

9. Governing Law

These Terms are governed by Austrian law. Any disputes will be resolved in the court(s) of Vienna announced by The PLUSHLY e.U.

10. Privacy Policy

Your personal data will be processed in accordance with our Privacy Policy.

11. Amendments

We reserve the right to amend or vary these Terms at any time and for any reason. You should check these Terms on a regular basis to keep yourself informed of any changes. If you continue to use the Website, you are deemed to have accepted any changes we make to these Terms. If you do not agree to (or cannot comply with) such changes, you should not use the Website. Changes will be effective upon posting on our website.